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Terms of Service

Last updated: June 14, 2026

1. Service Overview

20byte ("20byte", "we", "us") provides managed remote talent services, connecting global clients with vetted Indonesian professionals. Each engagement includes a dedicated English-speaking Project Manager (PM), quality assurance (QA), and operational oversight.

2. Engagement Structure

2.1 Contract Types

  • Monthly Contract: Month-to-month engagement with no minimum commitment beyond the current month.
  • 3-Month Minimum Contract: Minimum 3-month engagement that includes the 5-day satisfaction guarantee.

2.2 Payment Terms

  • All contracts require a 50% deposit upfront before work begins.
  • The remaining 50% is due upon completion or at the end of the monthly billing cycle.
  • Payments are accepted via Stripe (international credit cards) and Wise (bank transfer).
  • All prices are listed in USD. Currency conversion fees, if any, are the client's responsibility.

3. Satisfaction Guarantee

The 5-day satisfaction guarantee is exclusively available on 3-month minimum contracts:

  • If you are not satisfied within the first 5 business days of the engagement, you may request a full refund.
  • Refunds will be processed minus any applicable transfer fees and cross-border taxes.
  • This guarantee does not apply to monthly contracts.
  • To invoke the guarantee, you must notify us in writing within the 5-day window.

4. Intellectual Property

All work product created during an engagement ("Deliverables") becomes the sole property of the client upon full payment. This includes but is not limited to:

  • Source code, designs, and creative assets.
  • Documentation and reports.
  • Data, databases, and processed information.

20byte retains no rights to use, reproduce, display, or distribute Deliverables without the client's explicit written consent.

5. Confidentiality (NDA)

Every engagement includes a standard Non-Disclosure Agreement (NDA). Both 20byte and our assigned talent are bound by confidentiality obligations that cover:

  • All project details, briefs, and specifications.
  • Business data, strategies, and proprietary information.
  • Client identity (particularly for white-label engagements).

Confidentiality obligations survive the termination of any engagement for a period of 2 years.

6. Service Availability

  • Standard working hours are based on Indonesian time (WIB/UTC+7), Monday through Friday.
  • PM availability overlaps with common US/UK morning hours by arrangement.
  • We observe Indonesian national holidays. Clients will be notified of any schedule impacts in advance.

7. Termination

  • Monthly contracts: Either party may terminate with 30 days' written notice.
  • 3-month contracts: Early termination is subject to the remaining contract balance, unless the 5-day guarantee is invoked.
  • Upon termination, all completed Deliverables for which payment has been received will be transferred to the client.

8. Limitation of Liability

20byte's total liability for any claim arising from our services shall not exceed the total fees paid by the client in the 3 months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

9. Dispute Resolution

Any disputes arising from these terms will first be addressed through good-faith negotiation. If unresolved within 30 days, disputes will be settled through arbitration under the rules of the Indonesian National Board of Arbitration (BANI), with proceedings conducted in English.

10. Changes to Terms

We may update these terms from time to time. Material changes will be communicated to active clients via email at least 30 days before taking effect. Continued use of our services after changes constitutes acceptance.

11. Contact

For questions about these terms, please contact us at:

Email: hello@20byte