Operations & Admin Project Manager

📋 Role Overview

Operations PM overseeing Virtual Assistant teams, CRM email leads, B2B lead generation specialists, and administrative workflows for executive clients.

🎯 Key Deliverables & Responsibilities

• Oversee daily team operations, SLA compliance, and task allocation for remote admin teams.
• Conduct regular progress meetings and executive check-ins with international clients in fluent English.
• Build standard operating procedures (SOPs) and onboarding training programs.
• Ensure quality control on data entry, cold email campaigns, and CRM hygiene.
• Manage client retention, feedback, and team performance evaluations.

🎓 Qualifications & Requirements

• Indonesian citizen residing in Indonesia (100% Full Remote).
• FLAWLESS spoken and written English communication skills.
• 3+ years in operations management, BPO, or agency virtual assistant management.
• Mastery of Notion, Slack, Google Workspace, and CRM workflows.
• High emotional intelligence, organizational discipline, and leadership skills.

✨ Preferred Qualifications (Nice-to-Have)

• Prior Executive Assistant background